We are here to help.
Real people, in plain words. Reach the support team by live chat, email or phone, or find the answer yourself in a few clicks.
Four ways to reach us.
Live chat
The fastest way to get an answer. Ask about your account, deposits, platforms or how something works.
24/5, Monday to FridayStart a chat →Best for detailed questions or when you want to attach documents or screenshots.
Replies within one business dayEmail us →Phone
Speak to a person about urgent account or security issues.
Mon to Fri, 08:00 to 20:00 UTCSee numbers →Request a callback
Leave your number and a time that suits you. We will call you back.
Same business day for most requestsBook a callback →Trading support runs 24 hours a day, five days a week, from Sunday evening to Friday evening UTC, with the forex market. Phone and callbacks run in business hours.
Pick what you need.
Platforms and apps
Which platform to use, how to install it and how to fix common issues.
What do you need help with?
Choose a topic. We will show the best answer and the right channel.
What do you need help with?
Choose a topic and we will point you to the best answer and the right way to reach us.
What to expect from us.
These are the times we aim for. Urgent security and money issues go first.
- Live chat: connected to an agent in about two minutes
- Phone: answered during business hours, callback the same day
- Email: a reply within one business day
- Complaints: acknowledged within three business days
At a glance, by channel.
Busy periods such as major news events can take longer.
| Channel | Hours | Typical first response | Best for |
|---|---|---|---|
| Live chat | 24/5 | About 2 minutes | Quick questions and account help |
| Phone | Mon to Fri, 08:00 to 20:00 UTC | Answered in about 3 minutes | Urgent account or security issues |
| Callback | Mon to Fri, 08:00 to 20:00 UTC | Same business day | When you prefer to talk |
| 24/5 (monitored) | Within 1 business day | Detailed questions with documents | |
| Complaints | Any time by email | Acknowledged in 3 business days | Formal concerns |
Have these ready.
Who you are
Your name, the email on your account and your account number. Never your password.
What happened
The trade, deposit or withdrawal reference, the date and the amount, in a sentence or two.
What you see
A screenshot of any error, plus your device, browser or app version for platform issues.
The more detail you give us, the faster we can solve it. Please do not send card numbers, full ID numbers or passwords in a chat or email.
Uprime Capital LTD will never ask for your password.
Scammers pretend to be brokers. We will never ask for your password, one-time codes or PIN, and we will never ask you to install remote-access software on your device.
- Never share your password or login codes with anyone, including us
- Do not install remote-access apps such as screen sharing at a caller’s request
- Be careful with unexpected links, calls and messages about your account
- If in doubt, hang up and contact us using the details on this website
Your escalation path.
Most issues are fixed on the first contact. If not, here is what happens next.
Tell support
Contact us by chat, phone or email. We will try to fix it straight away and give you a reference.
Ask for a senior review
If you are not satisfied, ask for the case to be reviewed by a team leader.
Make a complaint
You can make a formal complaint at any time. We will investigate it and reply in writing. See the complaints page for the full process.
Common questions.
Yes. Contacting the support team costs nothing, with or without an account.
No. We can explain how products and features work, but we cannot tell you what to trade. See education for learning material.
Uprime Capital LTD never asks for your password or to install remote-access software. If unsure, do not reply. Contact us through the details on our contact page.
Yes. Support is offered in several languages. Tell us which one you prefer when you start a chat.
Our FAQ covers the most common questions about accounts, money and platforms.
Risk warning. Forex and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Make sure you understand how they work and whether you can afford the high risk of losing your money.
Open your account.
It takes a few minutes online. Start with a demo if you want to look around first.