Questions, answered.
284 answers from across Uprime Capital LTD, in one place. Search or pick a topic.
Getting started.
Register online, verify your identity and fund the account. You can use a demo account while your application is processed.
Yes. Demo accounts use virtual funds on the same platform as live accounts.
$250 for Standard, $1,000 for Pro and $10,000 for VIP.
The web terminal, desktop and mobile apps all use the same account.
Most withdrawals are processed within one business day. Card and bank transfer times vary by provider, and there is no fee on withdrawals over $100.
Yes. Many clients keep a Standard account for testing ideas and a Pro account for their main strategy.
More: Trading accounts
Yes. Contact support when you meet the requirements for the next account and we will switch you over.
More: Trading accounts
No. The maximum is 1:500, but your limit depends on your country of residence and client classification. Higher leverage increases both potential profit and potential loss.
More: Trading accounts
No. Opening an account is free. You only deposit what you choose to trade with.
More: Trading accounts
Most applications are reviewed within one business day once all documents are uploaded.
More: Open an account
You can use a demo account straight away.
More: Open an account
Yes. Documents are encrypted and used only for verification. See our privacy policy.
More: Open an account
A client category for experienced traders and finance professionals. It allows higher leverage and gives up some retail protections.
More: Advanced Trading Account
You stay a retail client, with the strongest protections. You can apply again later if your circumstances change.
More: Advanced Trading Account
You can ask to be treated as a retail client again. We will explain what changes. Contact support.
More: Advanced Trading Account
Yes. Open and verify an account, then apply from inside it. See how to open an account.
More: Advanced Trading Account
In the risk disclosure and the professional client terms shown when you apply.
More: Advanced Trading Account
No. CFDs and leverage cannot be held in an ISA. Your ISA holds cash, real shares, ETFs, funds or a managed portfolio.
More: ISA
Interest, dividends and gains inside an ISA are not taxed under current rules. Rules can change, and your circumstances matter. Ask a tax adviser if unsure.
More: ISA
Yes, in most cases. Ask us to transfer it, and do not withdraw the money yourself or you may lose the tax benefit.
More: ISA
Yes. Investments can fall in value, and you may get back less than you put in. A cash ISA carries less market risk.
More: ISA
You need an Uprime Capital LTD account. Your ISA is separate from your CFD trading account. See how to open an account.
More: ISA
Yes. You do not need to deposit to read the lessons or use a demo account.
No. The first path assumes you know nothing about trading and builds from there.
No. Nothing here promises profit. Knowledge helps you manage risk and avoid common errors, but you can still lose money on any trade.
No. It is general education. It does not take your situation, goals or finances into account.
Open a free demo account. It uses virtual money and live-style prices, so you can try an idea with no real-money risk. Demo results can differ from live trading.
Yes. Every client gets a portfolio analyst who can walk through their account and goals. Ask after you open an account.
The trade loses money. Long positions gain when the price rises and lose when it falls.
More: Trading basics
It magnifies it. A small price move against you can lose a large part of your deposit, even more than you planned if you have no stop-loss. Read about leverage.
More: Trading basics
A small share of your balance. Many beginners use around 1%, as an example. Your own limit should be one you can afford.
More: Trading basics
When you open the trade, before you do anything else. Decide the exit while you are calm.
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No. Everything on Uprime Capital LTD is a CFD. You trade the price only.
More: Trading basics
On a free demo account with virtual funds. Prices are live, but results do not carry real money and may differ from live trading.
More: Trading basics
Trading and markets.
A pip is the standard unit for measuring price movement in a currency pair. For most pairs it is the fourth decimal place, 0.0001. Read the guide.
More: Forex
From Monday to Friday, in a continuous cycle through the Asian, London and New York sessions. See trading sessions explained.
More: Forex
Major, minor and exotic pairs. The full list is available inside the platform. Availability depends on your jurisdiction.
More: Forex
No. A CFD tracks the price. You do not buy, store or deliver the metal.
More: Metals
Global gold prices are quoted in dollars, so XAU/USD shows how many dollars one ounce costs.
More: Metals
Trading hours follow the underlying market, with extended hours on some products. Check each instrument’s hours in the platform.
More: Indices
Index CFDs may be adjusted for dividends of the constituent companies. Details are in the instrument specification.
More: Indices
Both are crude oil benchmarks. Brent prices oil from the North Sea and is the global reference. WTI is the US benchmark.
More: Energies
Gas prices respond strongly to weather and storage levels, which can change quickly.
More: Energies
No. You hold a contract that tracks the price. You cannot send the coins or hold them in a wallet.
More: Crypto CFDs
Availability depends on the product. Check the trading hours for each instrument in the platform.
More: Crypto CFDs
No. A CFD is a contract on the price, not ownership of the share.
More: Share CFDs
Your account is credited or debited for dividends, depending on whether you hold a long or short position.
More: Share CFDs
No. A CFD follows the price. You never receive or store the goods.
More: Commodities
Crop reports, weather and supply news can move prices quickly, and some markets only trade during exchange hours, so prices can gap at the open.
More: Commodities
Yes. We list them on their own pages: Metals and Energies.
More: Commodities
The return a bond pays, shown as a percentage of its price. Yields and prices move in opposite directions.
More: Bonds & fixed income
No. A CFD follows the price only. You do not receive the bond’s interest payments. No coupon or interest adjustment is made to your account.
More: Bonds & fixed income
No. A bond CFD is a leveraged contract on a price. It can lose money quickly and is not the same as owning a bond.
More: Bonds & fixed income
The US 10-year and 30-year Treasury notes, the German Bund and the UK Gilt. Availability depends on your jurisdiction.
More: Bonds & fixed income
No. A CFD is a contract on the price. You do not own the units or have rights in the fund.
More: ETFs & funds
An ETF is a fund you buy and hold. An ETF CFD tracks its price, lets you trade falls as well as rises, and uses leverage, which magnifies gains and losses.
More: ETFs & funds
No. Only exchange-traded funds are offered as CFDs. Mutual funds are not available.
More: ETFs & funds
Your account may be adjusted. Long positions are usually credited and short positions debited, for the net distribution amount.
More: ETFs & funds
More: Pricing
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More: CFD Trading
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More: Commission-free ETFs
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No. A CFD does not give you shares or voting rights, and it does not fund the company. It only follows the price. To support a cause directly, you would need a different product outside CFDs.
More: Sustainable investing
Yes. You choose which instruments to trade. Check each instrument’s sector and, for ETF CFDs, the index rules before you trade.
More: Sustainable investing
Providers use different data, weights and definitions. One may stress emissions while another stresses governance. Treat a score as a starting point.
More: Sustainable investing
No. A theme can fall in price like any other, and leverage makes moves bigger. Read the risk disclosure.
More: Sustainable investing
Start with education and trading basics. Try ideas on a demo account first.
More: Sustainable investing
More: ECN Trading
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Platforms and tools.
More: Global Analyst
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No. The portfolio analyst on this page is a tool: a dashboard inside your account. Every client also gets a human portfolio analyst who can talk through your account and your plan. Read about that on the strategy portfolios page.
More: Portfolio analyst
No. It is included with every Uprime Capital LTD account, Standard, Pro and VIP, and with demo accounts too.
More: Portfolio analyst
No. It shows what has already happened and what is open now. It does not forecast prices or results, and it is not investment advice.
More: Portfolio analyst
Open positions, balance and margin update live while the market is open. Closed trades appear straight away. Reports are built from your account records at the end of each day.
More: Portfolio analyst
Yes. If you hold more than one Uprime Capital LTD account, you can view them one by one or combined, in your base currency.
More: Portfolio analyst
The analyst feeds the tax report, which summarises realised results for a tax year. It is a summary, not tax advice. Speak to a tax professional.
More: Portfolio analyst
Yes. Download any view as a PDF or a CSV file, for your own records or for a spreadsheet.
More: Portfolio analyst
Yes. It works on the web terminal and the mobile app. The layout adapts to the screen.
More: Portfolio analyst
More: Integrations
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Yes. It is available to everyone, with or without an account.
More: News & analysis
No. They are general views and information. Make your own decisions and manage your risk.
More: News & analysis
The market wrap is published each trading day. Headlines are added as events happen.
More: News & analysis
You can open the platform in one step from the instrument page. Always check price, size and stop-loss first.
More: News & analysis
Fast markets can gap and spreads can widen, so a fill can differ from the price you saw. Read the risk disclosure.
More: News & analysis
More: Earnings reports
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More: Market Intelligence
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Short, plain-language notes produced by our AI. Each says what changed in a market, why you are seeing it and what to check before you act.
More: AI Market Insights
In the feed beside your charts on the web terminal, desktop and mobile apps, in the morning brief and in alerts.
More: AI Market Insights
The AI reads news, the economic calendar, prices and volatility, compares them with normal behaviour and writes a short note on anything unusual or upcoming. Each note lists what it is based on.
More: AI Market Insights
No. Insights describe what is happening and what is coming. They do not forecast where a price will go.
More: AI Market Insights
Yes. Pick the instruments and the types of insight you want, and switch alerts on or off per insight.
More: AI Market Insights
Through the trading day, as markets move and events approach.
More: AI Market Insights
Yes. It can misread data or miss context. Treat every insight as a starting point, check the facts that matter and never rely on one alone.
More: AI Market Insights
Primey is the assistant you can talk to. You can ask it to explain any insight, compare two, or help plan what to check.
More: AI Market Insights
Primey is an AI assistant inside the Uprime Capital LTD platform. You ask questions in plain language and it answers about markets, your account tools and trading concepts.
More: Primey
Why a market moved, what an upcoming data release means, how a concept such as leverage works, or help drafting a trading plan. It can also summarise news and explain the charts you are looking at.
More: Primey
Yes. It keeps your watchlists, risk limits and conversation history so answers build on what you already told it. You can review or clear this at any time in settings.
More: Primey
No. Primey never opens, changes or closes a position. It can draft a plan, but you review it and place every order yourself.
More: Primey
No. Primey provides general information and education. It does not know your full financial situation and does not give personal recommendations.
More: Primey
News, the economic calendar, market prices and your own account data. Where it relies on a source, it tells you.
More: Primey
Yes. AI can make mistakes or miss context. Treat answers as a starting point, check important facts and never rely on Primey alone for a trading decision.
More: Primey
Your conversations are used to provide the service and meet legal obligations, and are handled under our privacy policy.
More: Primey
No. It handles quick questions, and our team is still available by live chat and email, 24 hours a day from Monday to Friday.
More: Primey
Primey is available to Uprime Capital LTD clients in the web terminal and mobile apps.
More: Primey
Copy and managed investing.
Yes. Every client is introduced to a portfolio analyst when they open an account.
More: Strategy Portfolios
No. They teach and guide, and you make the decisions. If you want someone to manage a portfolio for you, see Managed portfolio.
More: Strategy Portfolios
No. Your analyst provides education and general guidance. They do not recommend specific trades for your situation.
More: Strategy Portfolios
No extra charge for your analyst. Trading costs are shown on the Pricing page.
More: Strategy Portfolios
That is what this is for. Start with the education and a demo account.
More: Strategy Portfolios
Yes. Your analyst can review your plan whenever your goals or time change.
More: Strategy Portfolios
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More: Automated investing
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A separate portfolio inside your Uprime Capital LTD account that your own AI agent can trade through an API key. You set the budget and the limits.
More: Agent Portfolios
People who build or run their own AI agents, scripts or trading bots and want to connect them to a real account in a controlled way. It is not a managed service and Uprime Capital LTD does not run strategies for you.
More: Agent Portfolios
No. Primey is an assistant that answers questions and helps you plan, and it never places orders. With Agent Portfolios, your own agent can place orders inside the limits you set.
More: Agent Portfolios
No. The API key is tied to one portfolio. It can open and close positions and read balances within your limits. It cannot withdraw funds, change your details or touch other portfolios.
More: Agent Portfolios
The markets you switch on, from forex, metals, indices, energies, crypto CFDs and share CFDs.
More: Agent Portfolios
Pause it from the portfolio with one tap. If your daily loss limit is reached it pauses itself. You can also revoke the API key at any time.
More: Agent Portfolios
Agent Portfolios is in beta and is rolling out gradually.
More: Agent Portfolios
It lets you automatically mirror the trades of another trader in your own account. When they open or close a position, your account does the same, in proportion to the amount you put in.
More: Copy Trading
In proportion. If a trader puts 5% of their account into a trade, your copy puts 5% of the amount you copy with into the same trade.
More: Copy Trading
No. Traders are not advising you, and Uprime Capital LTD does not recommend any trader. You decide whom to copy and how much.
More: Copy Trading
Yes. Copying carries the same risks as trading yourself. You can lose some or all of the money you copy with. Past performance of a trader is not a reliable indicator of future results.
More: Copy Trading
A limit you set. If losses on a copy reach it, the copy ends automatically.
More: Copy Trading
Yes. Many clients spread money across several traders with different styles.
More: Copy Trading
You can start from $200 per trader.
More: Copy Trading
Copied trades are charged at the normal spreads and commissions of your account.
More: Copy Trading
Traders must meet minimum standards for history and activity before they can be copied. We do not endorse any trader.
More: Copy Trading
You are notified and no new trades are mirrored. Open positions stay in your account until you or the stop-loss close them.
More: Copy Trading
An Uprime Capital LTD portfolio analyst trades your account for you, following a plan agreed with you. You set your risk level and preferences, the analyst makes the trading decisions inside them.
More: Managed Portfolio
No. That is the point. You do need to understand that trading carries risk and that you can lose money.
More: Managed Portfolio
You do. It stays in your own Uprime Capital LTD account. The analyst can trade but cannot withdraw.
More: Managed Portfolio
Once a quarter, on the profit the portfolio made in that quarter.
More: Managed Portfolio
First an agreement. Second, understanding your risk appetite. Third, collecting your trading preferences and style. Then your analyst starts.
More: Managed Portfolio
It lets experienced Uprime Capital LTD traders be copied by other clients. Approved members earn a share of the fees Uprime Capital LTD earns on the assets copied from their profile.
More: Pro Investor
No. You need a verified account, a track record and risk inside our standards. You need copiers to move up tiers and to receive fee share.
More: Pro Investor
Fee share is calculated on assets copied and credited to your account.
More: Pro Investor
Your risk score, largest position and largest weekly loss must stay inside the limits shown on this page.
More: Pro Investor
Yes. Copiers can lose some or all of the money they copy with. Past performance is not a guide to the future, and we do not promise results to anyone.
More: Pro Investor
Yes. If your risk standards slip or you break the programme rules, payments can pause and your profile can be hidden or removed.
More: Pro Investor
Assets copied is the total money other clients are copying from your profile. Equity is the value of your own account.
More: Pro Investor
Yes. If assets copied fall below a tier’s level for longer than the review period, you can move down.
More: Pro Investor
We encourage regular updates so copiers understand your strategy.
More: Pro Investor
A place to browse ready-made trading strategies. Each one is described in the same way, with its rules and risk, so you can compare them and use the one that fits you.
More: Strategy Hub
Copy Trading follows a person. The Strategy Hub follows a strategy: a set of rules you can read. Some strategies are built by Pro Investors who also appear in Copy Trading.
More: Strategy Hub
Uprime Capital LTD analysts and approved Pro Investors. Each listing shows who built it.
More: Strategy Hub
Copying mirrors the trades of the strategy’s creator in your account, in proportion to your amount. Running it automatically means the strategy’s rules trade on your own account by themselves, sized to your balance and your limits. Either way you can pause or stop at any time.
More: Strategy Hub
Trades are charged at the normal spreads and commissions of your account.
More: Strategy Hub
No. Listing means a strategy passed basic checks. It is not advice or a recommendation. You decide what to use and how much to put behind it.
More: Strategy Hub
Yes. Use the mix builder on this page to see how a few strategies fit together.
More: Strategy Hub
Money and rewards.
No. For security and compliance, funds are returned to the source of the deposit. If that is not possible, contact support and we will explain the verification required.
More: Deposits and withdrawals
The most common reason is incomplete verification. Check that your ID and proof of address are approved in the client portal.
More: Deposits and withdrawals
A way to earn a reward on the cash in your Uprime Capital LTD account that is not in a trade. Once you switch it on, the reward is calculated daily and paid monthly.
More: Cash Rewards
Cash that is not in a trade, not used as margin and not waiting to be withdrawn.
More: Cash Rewards
By your total balance (trades and cash together). The more you hold, the higher the tier. Rates can also differ by region.
More: Cash Rewards
Your cash that is not in a trade earns a small amount each day: the annual rate divided by 365. The total is paid into your account each month.
More: Cash Rewards
Open your account settings and turn on Cash Rewards. Rewards start from the day you switch it on.
More: Cash Rewards
Yes. There is no lock-in. If you withdraw cash, it stops earning rewards from that point.
More: Cash Rewards
No. Rates are variable, are not guaranteed and can change. Uprime Capital LTD may keep part of what it earns on your cash to cover its costs.
More: Cash Rewards
You may. It depends on where you live. We do not give tax advice, so please ask a tax adviser.
More: Cash Rewards
A tiered programme for Uprime Capital LTD clients. Your account balance sets your tier, and each tier unlocks benefits such as lower trading costs, priority support and exclusive tools.
More: Premium Membership
By holding the balance for a tier in your Uprime Capital LTD account.
More: Premium Membership
Your tier may move down after the review period.
More: Premium Membership
No. Premium changes your support and costs, not the risks. Forex and CFDs can lose money rapidly and you can lose some or all of your capital.
More: Premium Membership
No. Account types set your trading conditions. Premium tiers add benefits on top.
More: Premium Membership
A yearly summary of your Uprime Capital LTD account: your closed trades, the fees and commissions you paid, your Cash Rewards and your deposits and withdrawals. It is designed to help you with your tax return.
More: Tax Report
More: Tax Report
Log in and open Reports, then choose Tax Report.
More: Tax Report
PDF and Excel.
More: Tax Report
The statement lists everything that happened in your account. The Tax Report adds it up into totals for a tax year, so it is quicker to use when you fill in a tax return.
More: Tax Report
No. It is information only. Uprime Capital LTD does not give tax advice. Please speak to a qualified tax adviser.
More: Tax Report
You can use it to help you prepare your return, but check what your authority asks for.
More: Tax Report
Yes. Cash Rewards paid into your account during the year are listed separately.
More: Tax Report
The currency of your account, with the rate used for any conversion.
More: Tax Report
Security and regulation.
Client money is held separately from company money and your account has several safeguards. Trading itself is risky, so you can still lose money on a trade.
Change your password, then contact support at once. We can freeze the account while we check.
No. Never share your password or a code, even with someone who says they work for us.
See Enhanced protection, the risk disclosure and the privacy policy.
It is our name for the tools and habits that protect your account and your money. This page explains what we do, what you can switch on and what to do if something goes wrong.
More: Enhanced Protection
Your capital is at risk. Protection tools do not remove trading risk.
More: Enhanced Protection
It asks for a second proof, usually a code on your phone, as well as your password. A thief with your password still cannot get in.
More: Enhanced Protection
No. We will never ask for your password or a code sent to you. If someone does, stop and contact us.
More: Enhanced Protection
Withdrawals should go to accounts in your own name. We may ask for extra checks first.
More: Enhanced Protection
Change your password from a safe device and contact us so we can reset your 2-step verification.
More: Enhanced Protection
Use our contact page or the details inside your account.
More: Enhanced Protection
Company and support.
Anyone who wants to trade or invest in their own way, from first-timers to active traders. Start with a demo if you are new.
More: About Uprime Capital LTD
Yes. Every client is introduced to one when they open an account. See Strategy Portfolios.
More: About Uprime Capital LTD
See the regulation and governance pages for how we are authorised and run.
More: About Uprime Capital LTD
Check the Pricing page, trade in the best hours and use stop-loss orders.
More: About Uprime Capital LTD
Yes. Contacting the support team costs nothing, with or without an account.
More: Support
Uprime Capital LTD never asks for your password or to install remote-access software. If unsure, do not reply. Contact us through the details on our contact page.
More: Support
Yes. Support is offered in several languages. Tell us which one you prefer when you start a chat.
More: Support
No. This is the company newsroom. For market news and commentary, visit News & analysis.
More: Media & News
Email [email protected] or use the contact page. Include your outlet, topic and deadline.
More: Media & News
Yes, for editorial use, following the brand rules on this page. Please do not imply endorsement.
More: Media & News
No. Announcements are company information only and are not investment advice.
More: Media & News
Use the unsubscribe link in any email, or contact us and we will remove you.
More: Media & News
Try a shorter word, or ask our team directly. We reply fast.
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